Online or via the termination form by email. You can find the online termination form under "My WIST" mode, Menu > "All about renting."

You will receive information (via email / notice in the houses) about contract extension along with a deadline. All required documents must be submitted within this deadline. Upon successful processing, you will receive confirmation of a one-year contract extension.

The regular notice period is 2 months by the end of the month. Shortening to 1 month is only possible under specific exceptional circumstances (completion of military or civil service, training, termination of studies, graduation, relocation, acute social hardship) with confirmation.

Confirmation of enrolment for the current summer semester. Proof of academic progress from 1st March of the previous year to 28th February of the current year. Or similar confirmations.

Contract extensions are generally possible between March and April. Check your contract to determine when you need to extend.

• Completion of compulsory military or civilian service or a training course
• Discontinuation of studies
• Termination of studies
• Change of place of study
• In the event of a sudden social emergency

A written confirmation must be enclosed at the time of termination. This must not be older than 1 month and cannot be submitted later.

On the WIST homepage or from the staff on site.

With approval from the administration, this is possible. Approval must be obtained in writing.

You can find the data change form under "My WIST" > "All about renting." If you have trouble accessing it, feel free to contact the administration!

Please inform the administration immediately so we can find a suitable arrangement (e.g., installment plan). This helps avoid additional costs for returned payments and reminders.

The administration asks for immediate notification in order to find possible special arrangements (e.g. payment by instalments). That way we / you can avoid high costs due to chargeback and reminder fees.

The usage fee covers all utilities (electricity, heating, water, waste, etc.). Only our Vintage apartments require separate payment for electricity.

Between the 10th and 15th of each month.

Tenants are responsible for providing their own cooking utensils. Please ensure that no pots are used that could damage our stoves (e.g., aluminium pots).

Unfortunately, pets are not allowed in our accommodation.

Yes! Parking spaces are available at our houses Barbara, Johanna, Bruno (garage spaces) and Franz. Please note that parking spaces are subject to a monthly fee and availability is limited.

Yes. Your contract is a regular lease agreement, meaning rent must be paid monthly as long as the contract is active, even if the room is not used.

Yes, we only rent our accomodation to students. Adults in study-related training can apply for guest accommodation, subject to availability.

If there are vacancies, this is possible with a guest contract.

The free parking permit for house Barbara is available at the on-site service point. If you need a paid parking space at house Johanna or house Franz, please contact the administration. For a paid garage space at house Bruno, please approach our on-site staff or the administration.

Generally, all our rooms and apartments are occupied, so there is a waiting list. The waiting list for apartments is longer than for rooms.

Yes! There is a one-time application fee payable after initial registration.

Generally, pausing the tenancy is not possible. This means you must terminate your housing contract and reapply. There is no guarantee that a place will be available at your desired time! If continuous residency is less than 12 months, an "early contract termination" fee will apply.

There are different rates – for information, please contact the WIST administration.

Notify the WIST staff, contact the service team or contact the administration.

Please contact our service team. You can also speak to fellow residents, roommates, or neighbours. If a valuable item is missing, feel free to contact the WIST administration as well.

Please inform the WIST administration or your house service as soon as possible. If you cannot find your keys, we also require a report of loss from the relevant authority.

Please inform the WIST administration or your house service as soon as possible. We will take care of it!

Please contact our network administrator!

Please follow all fire safety guidelines provided upon your move-in.

Please do not smoke in the rooms; only use designated outdoor smoking areas with ashtrays provided.

Please contact the service team immediately.

In exceptional cases only, as the occupancy contract must be signed upon move-in. Ideally, the main tenant should be present during key handover.

The assigned move-in date should generally be adhered to. If the assigned date is inconvenient, you can arrange for a new one with the on-site staff (contact details are provided in the Welcome letter).

Yes, you can request a Self-Check-In. Your key will be stored in a safe.

Simply email the WIST administration.

Your key will be stored in a safe. You will receive an email with instructions on how to retrieve your key at least 48 hours before your move-in date!

There is a minimum contract duration of 12 months. If the tenancy is terminated early, a 10% fee is applied to the months used. Therefore, the housing fee is adjusted accordingly to the guest contract.

The occupancy contract is a standard agreement for students, ending annually on 30th September. Typically, first-year students have a contract duration of two years, while continuing students have one-year terms. A guest contract is a temporary occupancy agreement with a custom end date, subject to an additional 10% fee on top of the housing fee. A guest contract is typically necessary for stays of less than one year.

Your contract will be handed out and signed upon move-in. Please keep your signed contract safe!

You can find your move-in date on your Welcome letter under the Check-In section!

The deposit will be transferred to the last known bank account (used for rent payments).

Please contact the WIST administration immediately via email: office@wistooe.at or by phone at 0732 25 15 33.

Generally, move-out on weekends or holidays is not possible. In exceptional cases, arrangements can be made with the on-site staff. However, this situation should be avoided if possible.

Yes! As a general rule, the cleaner you leave the unit, the less cleaning is required by our staff. The cleaning fee is based on the required cleaning effort.

There is a minimum contract duration of 12 months. Early contract termination incurs a 10% fee on the months used. You will receive a notification of the deduction for early contract termination upon termination or it will be deducted from the deposit settlement.

A cleaning fee (see contract) - depending on type and size (room/apartment), ranging from 7,60 Euro. And for special cases:

• Special cleaning (in case of heavy soiling)
• Outstanding home fees or expenses, charges, etc.
• Repair costs or replacement in case of damage
• Early termination of contract

Please arrange a key return appointment with our on-site staff in advance! This appointment includes a room inspection. For apartments, there is already an appointment for damage assessment. A key return appointment will be arranged on that day.

The deposit will be transferred to the previously provided account as soon as possible (considering our transfer schedule). More information can be found on your contract!

On your bank statement under "Purpose." Upon request, we can also send you a detailed breakdown via E-Mail.

Yes, you can cancel your registration at any time via E-Mail. Please observe the cancellation deadline.

You can register through our website or with the printed form (submit via E-Mail). The online registration form can be found under Menu > "Rental Inquiry."

The deposit varies depending on the house and unit. For more information, please contact the WIST administration.

Cancellation is free within the cancellation deadline.

Yes, there is a processing fee of €45. Once this fee has been received, your registration will be processed.

Registrations are accepted at any time. For the winter semester, there is an initial registration deadline of 15th April, but we continue to accept registrations until the start of the semester. We also maintain waiting lists.

For university students: current proof of enrolment and academic transcript. For school leavers: high school diploma and, if available, university or college admission confirmation

No, WIST property must not be removed. Please contact our on-site staff or service team for assistance.

No, please use designated smoking areas.

Our rooms come with basic furnishings. Our new apartments are generally unfurnished, but essential equipment such as a full kitchen is provided. Photos of different units can be found on our website!

Yes, if the room is still available and all formalities such as deposit payment and SEPA mandate submission are completed.

Yes, there is a waiting list for all housing units. Allocation is based on entitlement and date of registration. Incomplete registrations (e.g., unpaid processing fees, missing confirmations) cannot be added to the waiting list.

You do not need to register or deregister electricity. We handle billing with Linz AG on your behalf. However, you are responsible for paying the monthly amount used by the person who previously occupied the apartment.

Please use the lockable refrigerator in the kitchen (fire safety regulations).