Room | Flat

  • May I have a refrigerator in my room?

    Please use the lockable refrigerator in the kitchen (fire safety regulations).

  • May I move furniture out of the room?
    • In principle, no furniture from WIST may be removed. If you have any problems, please contact our staff on site or write an email to the service team.
  • May I smoke in the accommodation unit?

    Please use the assigned smoking places outside.

  • Extension

  • How does the extension work?
    • You will receive information about the contract extension (by e-mail, as information on the HP, notice board in the houses).
    • All requested documents have to be submitted within the specified period.
    • You will receive confirmation that your contract has been extended by 1 year.
  • When can I extend the contract and thus my stay?
    • Grundsätzlich ist eine Vertragsverlängerung immer zwischen März bis April möglich. Falls dein Vertrag in diesem Jahr endet, wirst du von uns per Mail verständigt.
  • Which documents do I have to send?
    • The confirmation of enrolment for the current summer semester.
    • The transcript of records from 1.3. of the previous year to 28.2. of this year.
    • Or similar confirmations
  • Help

  • What do I do if I have lost or forgotten something?
    • Report it to the service team
    • Talk to residents, room|apartment neighbours
    • Contact the administration
  • What do I do in the event of a fire?
    • Procedure according to fire regulations
    • Gather at the assembly point
  • What happens if I lose my key/button?
    • Report to the service team or to the WIST administration.
    • If the key can no longer be found, we require a notice of loss.
  • What should I do if I am locked out?
    • Notify the WIST staff, contact the service team or contact the administration.
  • What to do if my entrance button no longer works?
    • Report to the Service Team or WIST Administration
  • What to do if the internet in my room stops working?
    • Contact: HV-Admin or WIST administration
  • Who can I contact in case of missing items /damage in the room/flat?
    • Please contact the service team immediately.
  • Rent | Fees

  • Can I transfer the rent myself?
    • This is possible with the consent of the administration. Consent must be obtained in writing.
  • Do I have to pay for my accommodation unit during the summer months even if I do not use it?
    • Yes, as the premises are not made available to anyone else.
    • The houses are available 12 months a year and are not closed.
  • I would like to change my rent account.
    • Online under: "Change of rent account".
    • By e-mail using the print-form
  • What can I do if financial problems arise and the rent cannot be debited?
    • The administration asks for immediate notification in order to find possible special arrangements (e.g. payment by instalments). That way we / you can avoid high costs due to chargeback and reminder fees.
  • What happens if I move out over the summer and then want to move back in?
    • You will have to reapply for a place in the dorm.
    • A new room will be allocated (it is not possible to reserve the old room).
    • There is an "early termination of contract" fee for a continuous period of residence of less than 12 months.
  • When will the rent | user fee be debited?
    • Always between the 10th and 15th of the month.
  • General Questions

  • Are cooking utensils available (pots, pans, knives, forks, plates, etc.)?

    You must bring your own cooking utensils.

  • Are pets allowed in the home?

    Unfortunately, this is not allowed in our houses.

  • Are there parking or underground parking spaces? If so, at what price?
    • House Barbara (J.W. Kleinstraße 70-72, 4040 Linz): Free parking spaces - subject to availability
    • House Johanna (Kaisergasse 31, 4020 Linz): Price: 25,00 Euro - subject to availability
    • House Bruno (Garnisonstraße 15, 4020 Linz)
      • Underground garage with stackable parking system
      • Monthly usage fee for residents: 57,00 Euro
      • Monthly usage fee for external persons 85,00 Euro
    • House Franz - Haus OÖ in Vienna: Price: 25,00 Euro - subject to availability
  • Do I have to be a student to get a place in a dorm?
    • Yes, in principle we only allocate our residential units to students.
    • Adults in study-like training can apply for a guest place if free units are available.
  • I am a doctoral student with a further education or temporary employment contract at the university or FH. Can I apply for a room or a flat?
    • - If there are vacancies, this is possible with a guest contract.
  • Registration for Room

  • Can I reserve a specific room before moving in?
    • In principle, yes, if the room is still available and all formalities such as paying the deposit and sending the SEPA direct debit mandate have been completed.
  • Can I withdraw/cancel my registration?
    • Yes, a cancellation is possible at any time by e-mail.
  • How do I register?
    • Via the homepage (online registration) or with the print-form (submission by e-mail).
  • How much is the deposit for a room?
    • Depending on the type, 350 to 650 euros.
  • Is there a cancellation fee - if I don't want the room after all?
    • Within the cancellation period a cancellation is always free of charge.
    • At a later date - depending on the date - the costs of the first due rent(s) will be retained.
  • Is there a processing fee when I register?
    • No, registration is free of charge.
  • Is there a registration deadline? Until when can I register for the winter semester (Sept./Oct.)?
    • Registrations are accepted at any time. For the winter semester there is a 1st registration deadline of 15 April - however, registrations are also accepted until the start of the semester.
  • What do I need to register?
    • Students: Confirmation of studies and certificates of success
    • Pupils: School degree (e.g.: Matura) certificate, or letter of acceptance to a university or university of applied sciences.
  • When will I receive my contract?
    • The contract is only signed and handed out when you move into the respective house.
  • Registration for Flat

  • Are the flats furnished?
    • All flats include a full kitchen with cooker, oven and refrigerator.
    • The flats in entrance 70 are partially furnished - see sample picture and listing.
    • The flats in entrance 72 are not furnished.
  • Can I withdraw/cancel my registration?
    • Yes, this is possible at any time by e-mail.
  • How do I register?
    • Via the homepage (online registration) or with the print-form (submission by e-mail).
  • How is the allocation of flats handled? Is there a waiting list?
    • Yes, there is a waiting list.
    • The ranking is based on eligibility, application date and urgency.
    • Incomplete applications will not be included in the waiting list.
  • How much is the deposit?
    • Depending on size: 650 to 1200 euros.
  • Is there a cancellation fee - if I do not want the room after all?
    • Within the cancellation period, cancellation is always free of charge.
  • Is there a registration deadline? Until when can I register for the winter semester (Sept./Oct.)?
    • Registrations are accepted at any time. For the winter semester there is a 1st registration deadline of 15 April - however, registrations will be accepted until the start of the semester.
  • Is there a registration or processing fee when registering?
    • No, registration is free of charge.
  • When will I receive the contract?
    • The contract is signed and handed out when you move in.
  • Which documents must be submitted for registration?
    • For students: current confirmation of studies and certficates of study success.
    • For pupils: School degree (e.g.: Matura) certificate and, if applicable, letter of acceptance from the university or university of applied sciences.
  • Contract

  • Is there a minimum contract period?
    • There is a minimum contract period of 12 months. If you move out early, an early termination fee of 10% will be charged onto the months used. Accordingly, the usage fee is adjusted to the guest contract.
  • What is the difference between a guest contract and a normal contract of use?
    • The contract of use is a regular contract for students that always ends on 30 September. In principle, a contract period of 2 years applies for first-year students, and 1 year for students with ongoing studies.
    • A guest contract is a limited-time contract with an individually adapted contract end date, for which an additional 10% is charged on top of the normal dormitory fee. The duration of the contract is usually less than 12 months.
  • When will I receive my contract?
    • It will be signed and handed over when you move in.
  • Moving In

  • Can I ask someone to collect the room key for me?
    • In principle, this is only possible in exceptional cases - as the contract of use is also signed when you move in.
  • Can I move in earlier or later?
    • In principle, the date according to the letter of assignment applies. However, a new date can be arranged directly with the staff on site.
  • Can the key be deposited somewhere?
    • No, unfortunately this is not possible.
  • I would like to use a parking space - where can I get a parking card?
    • The parking card must be collected from the staff on site.
  • Termination of Contract | Moving Out | Getting Back the Deposit

  • How can I cancel my contract?
    • Online via the homepage or with the cancellation form by e-mail.
  • I did not give an account when giving notice!
    • The deposit will be transferred to the rent account.
  • I will close my account immediately after moving out in Austria. How do I get my deposit back?
    • Please contact the WIST administration immediately.
  • Is it possible to move out at the weekend?
    • In principle, it is not possible to move out at the weekend or on public holidays. We recommend that you be present at the time of return. In exceptional cases, however, special arrangements can be made with the staff on site.
  • Is there a notice period?
    • The regular notice period is 2 months with the end of the month.
    • A reduction to 1 month is only possible in certain exceptional cases with confirmation.
  • Should I clean my accommodation unit before moving out?
    • The following applies: The cleaner the accommodation unit is left, the less cleaning is necessary - therefore only a small fee (according to the contract) will be charged.
  • What is early termination? Why was this deducted from my deposit?
    • There is a minimum contract period of 12 months. If you move out early, an early termination fee of 10% of the months used will be charged.
    • Accordingly, the usage fee is adjusted to the guest contract.
    • Either you will get a message after your cancellation about the retroactive billing of the early termination of the contract, or it will be deducted from the deposit.
  • What will be deducted from the deposit?
    A cleaning fee (see contract) - depending on type and size (room/apartment), ranging from 7,60 Euro. And for special cases:
    • Special cleaning (in case of heavy soiling)
    • Outstanding home fees or expenses, charges, etc.
    • Repair costs or replacement in case of damage
    • Early termination of contract
  • When can I return my key and where?
    • Please arrange an inspection or return date with our staff in good time.
  • When do I get the deposit back?
    • The deposit will be transferred to the specified account as soon as possible, taking into account our transfer deadline.
  • When does the 1-month notice period apply?
    • Completion of compulsory military or civilian service or a training course
    • Discontinuation of studies
    • Termination of studies
    • Change of place of study
    • In the event of a sudden social emergency
    A written confirmation must be enclosed at the time of termination. This must not be older than 1 month and cannot be submitted later.
  • Where can I find the cancellation form?
  • Where do I see the deposit deductions?
    • Directly with the repayment of the deposit (bank statement) under the purpose of use.
    • We will also be happy to send you a list by e-mail on request.
  • Event Figure